1. Registrar
Luoto Homes Oy
Kauppalankatu 5 B 13, 45100 Kouvola
info@luotohomes.fi

2. Contact person for matters concerning the register
Aku Kaukoluoto
Luoto Homes Oy
aku.kaukoluoto@luotohomes.fi

3. Rgister name
Luoto Homes Oy:n sales and customer support register

4. Purpose of processing personal data
Personal data is processed in connection with customer surveys, contacts, invoicing, collection, reporting and other measures related to customer management.

Purchase and transaction data and location data processed in the register may also be used for profiling and targeting marketing measures and customer communications. Personal data may be processed in connection with participation in events and other marketing measures.

5. Register information sheet
The register may process, among other things, the following information necessary for the purpose of the register:

Basic information about the company or entity that is the controller’s customer, such as the name and contact information (address, email address, telephone number) and the name and contact information of the contact person.

Information related to the customer relationship between the controller and the data subjects, such as order information, information about meetings, possible direct marketing permits and prohibitions, and other communication between the parties and service-related information.

Information about the data subject’s behavior on the controller’s website and other similar grouping information, participation in events, information entered into events, and contacts.

The first and last name of the data subject who registered for the controller’s event, as well as any contact information and information provided for the event. The registration information for the event entered by the data subject himself may include, among other things, the following information: email, telephone number, and address.

6. Regular sources of information
The data sources are information provided by the customer through the website, the customer information system and billing database, and customer relationship management system data.

7. Regular transfers
Register information may be shared within Luoto Homes Oy and with Luoto Homes Oy’s subcontractors.

8. Transfer of data outside the EU or EEA
If necessary, the controller may also outsource the processing of personal data to companies outside the company, which may also be located in countries outside the European Union and the European Economic Area, such as the United States. These companies may process personal data to provide, for example, infrastructure and IT services, or other services such as sending newsletters. In such cases, sufficient data security and data processing are ensured by the EU-U.S. – Privacy Shield – arrangement, or by contract using model clauses approved by the EU Commission. Personal data to be transferred may include name, address, email address and telephone number.

9. Principles of register protection
Only the controller and separately designated persons have access to the register data. Only designated persons have the right to process and maintain the register data. Users are bound by a duty of confidentiality.

The information network and IT equipment on which the register is located are protected by a firewall and other technical measures. The IT equipment is located in a locked and monitored space.

10. Right of inspection
Everyone has the right to inspect the information concerning themselves.

The inspection request must be made in writing by means of a personally signed letter or in person at the registrar’s office. The request is addressed to the registrar

The inspection request is free of charge and can be carried out no more than once a year (12 months).

11. The right to request correction of information
Everyone has the right to demand the correction of incorrect information in the register.

A request for correction should be made in writing and sufficiently specific: the request must state the name and the incorrect and corrected information. The request is addressed to the administrator of the register.

12. Cookies
This website uses cookies. Cookies are pieces of information describing the use of an internet service, which are stored, for example, on the user’s computer and can be used to control the communication between the internet browser and the server. The user can prevent the use of cookies by changing the settings of their browser, or you can change your preferences below:

13. Website usage statistics
Website usage statistics are collected anonymously using log files and cookies. Users’ personal data is not combined with traffic statistics.